TEN QUESTIONS COMMONLY ASKED ABOUT BRAXTON BUILDING MAINTENANCE BY PROSPECTIVE CUSTOMERS
1. How long has Braxton Building Maintenance been in business?
Braxton Building Maintenance was established in September, 1986. In the past twelve years, we have established ourselves as a strong arid flexible provider of building maintenance services in the Dallas-Fort Worth Metroplex. The niche we best serve are those customers who require services customized to meet their unique needs and who genuinely desire a long- term relationship with their building maintenance contractor. Our account retention is one of the highest in the industry and incidentally, we are still servicing our very first customer.
2. What products and services does your company provide?
Approximately seventy-five percent of our revenue is earned from perpetual custodial services. The balance is derived from additional services and products offered as a convenience to our customers. A service and product menu is provided on the following page of this publication for your review.
3. Do you service any buildings like ours?
We currently service over one hundred retail, industrial, medical, financial, educational, multi- tenant, and single-tenant facilities. Braxton services several Fortune 500 firms as well as small to medium- sized private concerns. Hence, it is extremely likely we are now serving a satisfied client who has needs similar to yours. We will provide you references and/or letters of recommendation upon request.
4. Do you work out of your home or do you have an office?
Braxton maintains offices in Farmers Branch at Interchange North Office Park. We currently lease approximately 4400 square feet comprised of both office and warehouse facilities. Our offices are generally open twelve hours per day for the convenience of Braxton customers, vendors, and employees. Visits from prospective customers are always welcome.
5. What makes Braxton different from other building maintenance providers?
The Braxton Distinctive Competency is succinctly stated in twenty-four words: Customer Peace of Mind and Facility Enhancement through Unparalleled Quality Assurance, Superstandard Responsiveness, Adroit Problem Solving, and a Committed Partnership with all Braxton Associates. This company mission is the guidepost for all Braxton personnel. We would welcome the opportunity to demonstrate what this could mean for you.
6. How do you select your employees?
In addition to following EEOC guidelines, we tend to select experienced and qualified personnel who have a verifiable history of stability, honesty, and reliability. Because of the relatively high level of pay, job security, and quality of work environment we create, we are able to attract and retain some of the finest people who have chosen the building maintenance field to earn their income. Our work force is comprised of both part-time and full-time personnel. The primary source of new employees is through referrals made by current employees. When screening applicants outside the Braxton family, we hire approximately one person out of every forty employment inquiries.
7. Does your company franchise or subcontract?
Unlike many other firms in this industry, we do not transfer or sell your account once it is obtained to franchisees or outside subcontractors. We only place people in our customers’ buildings who are hired and trained by us and supervised by Braxton Project Mangers. You will always know who is responsible for your building(s). Furthermore, the employees that Braxton places in your building are covered by a surety bond and general liability insurance.
8. What is included in your service package and how much does it cost?
Determining factors in the ultimate cost of a maintenance program include facility size, service frequency, facility use, scope of services, number of employees, etc. For example, some customers require basic resilient floor care only while others prefer a full service package that includes basic cleaning services, carpet & window cleaning, lawn & grounds care, and restroom product provisions bundled together for one monthly fee. The former arrangement allows customers to complement their own staff and the latter arrangement allows customers to stabilize their maintenance costs and to eliminate the need to deal with a multitude of vendors. We pride ourselves on our versatility and economy in providing customized service and product packages for the unique needs of each individual customer.
9. If I have a question, request, or problem, who do I call?
First, Braxton maintains a courteous and helpful office staff to serve our customers. Second, every Braxton customer is assigned to a full-time account representative referred to as a Project Manager. This person is responsible for all the day-to-day activity concerning your account. The Project Manager is on call at all times for emergencies and is retained in part to promptly respond to customer needs. Each Project Manager is supported with a daytime office staff, an after-hours voice mail system, pager, and a mobile telephone. This dedication to prompt and effective communication positions our company as one of the most responsive in the building maintenance industry.
10. How do I find out more about your services?
By making a simple telephone call to our office, you can establish an appointment with a Braxton representative. After conducting a survey of your requirements, we will prepare a no-cost, no-obligation proposal for your review. The survey information will be carefully analyzed by operations personnel so that you receive a professionally and responsibly prepared proposal. We are operations driven and believe there is such a close relationship between acquiring and serving customers that operations personnel are involved in the marketing process.
BRAXTON OFFERS THE FOLLOWING SERVICES AND PRODUCTS
Daily / Nightly Janitorial Services
Complete Resilient Floor Care
Concrete Floor Cleaning & Sealing
Carpet & Upholstery Cleaning
Soil Retardant Carpet Treatment
Anti-Static Carpet Treatment
Wall & Ceiling Cleaning
Window & Blind Cleaning
Complete Warehouse Cleaning
Disposable & Chemical Supplies
Call us at:
Telephone: 972-241-3103
Facsimile: 972-241-3120
Write us at:
Post Office Box 59961
Dallas, Texas 75229
Or come see us at:
12200 North Stemmons Freeway, Suite 218
Farmers Branch, Texas 75234
